Remote senior-level Customer Success Manager role supporting K-12 district partners, focused on renewals, account health, and growth.
Role Overview
As a Customer Success Manager, you will serve as a key point of contact for internal teams and district partners, driving renewal, expansion, and overall account success. This is a remote role with significant travel, supporting enterprise education customers.
Key Responsibilities
- Lead and coordinate territory and account team calls
- Monitor account health and manage at-risk action plans
- Drive renewal success and identify expansion opportunities
- Collaborate with Sales and Professional Services teams
- Review usage, engagement, and success metrics with districts
Requirements
- Bachelor's degree required; Master's preferred
- 5+ years of sales and/or account management experience
- Experience managing complex customer success relationships
- Strong communication and organizational skills
- Willingness to travel up to 75%
Additional Information
The role is remote within the United States, preferably in California or Arizona. Compensation includes a base salary range and benefits.