Own and grow relationships with university customers, ensuring successful platform adoption, renewals, and expansion in a remote SaaS customer success role.
Role Overview
As a Customer Success Manager (internally titled Customer Success Executive) at Gecko, you will own a portfolio of college and university customers, ensuring they achieve real value from the platform while driving renewals and growth.
Key Responsibilities
- Own customer relationships from onboarding through renewal.
- Run regular check-ins, reviews, QBRs, and on-campus visits.
- Manage renewals, retention, and expansion opportunities.
- Act as first point of contact for customer issues through resolution.
- Monitor usage to identify risks and opportunities.
- Maintain accurate account records in Salesforce.
Requirements
- Experience in a customer-facing SaaS or account management role.
- Comfortable owning commercial conversations around retention and expansion.
- Strong communication and relationship-building skills.
- Ability to balance proactive account management with reactive support.
- Willingness to travel within the US and occasionally to the UK.
Additional Information
This is a fully remote, US-based role aligned to Eastern or Central Time Zones. Applicants must have the right to work in the US.