The role partners with higher education customers to drive adoption, retention, and value from Cengage’s digital learning platforms.
Role Overview
As a Customer Success Consultant at Cengage Group, you will act as a strategic partner to higher education customers, ensuring they achieve desired outcomes through effective use of Cengage technology.
Key Responsibilities
- Serve as the primary point of contact across the customer lifecycle
- Drive customer retention, renewals, and revenue growth
- Develop and execute tailored customer success plans
- Deliver proactive training and product guidance
- Analyze customer data to identify risks and growth opportunities
- Advocate for customers during high-severity issue resolution
Requirements
- Bachelor’s degree preferred
- 5+ years in Sales or Customer Success
- Experience in EdTech or Higher Education
- Strong communication and analytical skills
- Ability to travel 20–30%
Additional Information
Cengage Group is a global education technology company committed to inclusion, innovation, and learner success.