Senior individual contributor role leading AI-driven product strategy and execution for Microsoft Dynamics 365 Contact Center.
Role Overview
Lead multi-year product initiatives for Dynamics 365 Contact Center, shaping AI-driven strategy and delivery to transform customer engagement.
Key Responsibilities
- Define product vision, strategy, and multi-year roadmap with strong AI and ML focus.
- Lead end-to-end product development, including requirements, backlog prioritization, and delivery.
- Drive AI evaluation frameworks and data-driven decision making.
- Collaborate cross-functionally with engineering, design, data science, marketing, and sales.
- Engage customers, conduct market research, and perform competitive analysis.
Requirements
- 12+ years of product management experience in software or cloud services.
- Proven leadership of AI-first or data-driven product initiatives.
- Strong understanding of generative AI, LLMs, and conversational AI platforms.
- Bachelor’s degree in Computer Science or related field; MBA preferred.