Senior leadership role responsible for designing and scaling customer learning and enablement programs to drive software adoption and customer success.
Role Overview
The Director, Customer Enablement & Learning leads Applied Systems’ customer-facing learning organization, owning how customers learn, adopt, and become proficient in Applied’s software through innovative learning experiences.
Key Responsibilities
- Own strategy and execution for customer enablement and learning across the software portfolio
- Lead and develop teams delivering private and scalable virtual training programs
- Design customer learning journeys from onboarding to advanced usage
- Partner cross-functionally with Onboarding, Support, Product, and Sales
- Use adoption data and feedback to refine learning approaches
Requirements
- 10+ years in customer enablement, education, or software training
- 5+ years leading teams
- Deep understanding of adult learning principles
- Experience in SaaS or technology environments
Additional Information
Remote role in the United States with competitive salary and benefits.