Customer Success Executive (SaaS, Higher Ed)

Role Overview

As a Customer Success Executive at Gecko, you will own relationships with Higher Education customers, ensuring they achieve real value from the platform while managing renewals and growth.

Key Responsibilities

• Own customer relationships and act as main point of contact for universities.
• Run onboarding, check-ins, reviews, and QBRs.
• Manage renewals and expansion opportunities.
• Provide first-line support and own issues through resolution.
• Visit campuses and attend sector events.

Requirements

• Experience in a client-facing or account management role.
• Comfortable with commercial responsibility and renewals.
• Strong communication and relationship-building skills.
• Willingness to travel and work remotely.

Additional Information

Fully remote role for UK-based applicants with right to work in the UK.