Customer Success Manager role owning relationships, renewals, and growth for Higher Education SaaS customers in a fully remote UK-based position.
Role Overview
As a Customer Success Manager at Gecko, you will own a portfolio of Higher Education customers, ensuring they achieve real value from the platform through strong relationships, proactive support, and commercial ownership.
Key Responsibilities
- Own customer relationships from onboarding onwards, acting as the main point of contact.
- Run regular check-ins, reviews, QBRs, and campus visits.
- Manage renewals and expansion opportunities end-to-end.
- Monitor usage and engagement to identify risks and opportunities.
- Provide first-line support and own issues through to resolution.
Requirements
- Experience in a client-facing SaaS or Higher Education role.
- Comfortable with commercial responsibility, renewals, and expansion.
- Confident running meetings, demos, and account reviews.
- Organised, proactive, and comfortable owning outcomes.
- Willing to travel for customer visits and events.
Additional Information
Gecko offers flexible remote working, a 34-hour workweek, generous holiday allowance, private healthcare, and a supportive, collaborative culture. Applicants must be UK-based with the right to work in the UK.