Lead strategic customer success initiatives for K-12 districts, driving onboarding, engagement, renewals, and expansion for Core and Gale solutions.
Role Overview
As a Manager, Customer Success at Cengage Group, you will play a dual role as a strategic individual contributor while supporting team-level initiatives. You will lead regionally aligned customer success efforts across the full customer journey.
Key Responsibilities
- Partner with sales on pre-sale discovery, onboarding, and implementation
- Manage strategic district relationships and large adoptions
- Drive renewals, expansion, and long-term customer value
- Deliver tiered engagement across high, medium, and low touch accounts
- Mentor peers and contribute to team processes and best practices
Requirements
- 3+ years experience in customer success, account management, or educational consulting
- Strong understanding of the K-12 education landscape and instructional technology
- Excellent communication and relationship-building skills
- Experience with CRM systems and virtual meeting tools
Additional Information
Cengage Group is a global education technology company committed to inclusion and providing a comprehensive Total Rewards package.