The Technical Trainer II delivers and scales technical training programs to support customer and partner success for Tines' AI-powered workflow platform.
Role Overview
Tines is seeking a Technical Trainer II to deliver high-quality technical training for customers and partners across North America. This remote role focuses on developing, delivering, and scaling training programs that enhance customer success and product adoption.
Key Responsibilities
- Deliver in-person and remote technical training sessions using customized courseware
- Develop, maintain, and manage training content and repositories
- Collaborate with customer success, partners, sales, and engineering teams
- Analyze training data and KPIs to improve onboarding and customer journey
- Scale training programs using diverse technologies and approaches
- Identify product improvement opportunities and support bug resolution
Requirements
- 5+ years in a technical, customer-facing role
- 3+ years creating technical courseware or onboarding programs
- Experience delivering impactful training sessions
- Strong communication and organizational skills
- Experience with APIs, automation tools, and SaaS platforms
- Familiarity with LMS platforms and project management
Additional Information
Location: Remote within Eastern Time Zone states in North America. Travel up to 20% for on-site training.