Provide empathetic, high-quality customer support to students using AI-powered tools across multiple channels in a fast-paced edtech environment.
Role Overview
As a Customer Experience Advisor at Aceable, you will be the first point of contact for students, ensuring their needs are met with empathy, efficiency, and high-quality service across multiple communication channels.
Key Responsibilities
- Handle student interactions via calls, chat, text, and email
- Resolve Tier II tickets and escalations
- Use AI-powered support tools to improve response efficiency
- Collect and share student feedback and product issues
- Support multiple brands and verticals
Requirements
- 2+ years of customer service or relevant experience
- Availability for weekend or evening shifts
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Reliable remote working setup with internet and quiet workspace
Additional Information
Aceable offers competitive pay, benefits, flexible scheduling, and a collaborative culture focused on student success.