Customer Success Manager, Higher Education

by | Apr 10, 2026

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Employer Anthropic
Type Full Time
Arrangement Hybrid
Salary $200,000 - $260,000 USD
Seniority Senior
Sector Higher education
Technical Engineering adjacent
Posted 10 Apr 2026
Deadline 9 Jul 2026
teaching-learning administration Leadership and Strategy Platform and Products

Customer Success Manager role partnering with universities to deploy and scale Anthropic’s Claude AI products across higher education use cases.

Role Overview

Join Anthropic as a Customer Success Manager supporting Higher Education initiatives. You will partner with universities to deploy Claude safely and effectively across teaching, research, and administration.

Key Responsibilities

  • Build strategic relationships with university decision-makers
  • Guide adoption of Claude API, Claude for Enterprise, and Claude Code
  • Drive usage, change management, and organizational enablement
  • Create enablement resources and lead community programs
  • Advise on impactful AI use cases in teaching, learning, research, and administration

Requirements

  • 5+ years experience in higher education technology or SaaS customer success
  • Ability to navigate academic stakeholder environments
  • Technical fluency with AI/ML concepts and APIs
  • Strong communication and cross-functional collaboration skills

Additional Information

Hybrid work with at least 25% in-office presence. Visa sponsorship available.

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