Remote Customer Success Manager role supporting K–12 customers with implementation, adoption, and retention of digital learning solutions.
Role Overview
The Customer Success Manager (CSM) is the primary owner of the business relationship between Imagine Learning and its customers, accountable for adoption, retention, and growth.
Key Responsibilities
- Grow and manage customer stakeholder relationships
- Ensure successful implementation and adoption of products
- Analyze customer engagement data and conduct regular check-ins
- Develop account strategies to support renewals and upsell opportunities
- Deliver onboarding and collaborate with internal teams
Requirements
- Bachelor’s degree and 4+ years managing customer relationships in edtech
- Experience working with K–12 districts and senior education leaders
- Ability to analyze data and present results to executives
Additional Information
This is a full-time, remote U.S.-based role with up to 30% travel.